Effective Date: September 21, 2026
1. Introduction and Company Information
This Privacy Policy explains how Maple Bridge Romanian Language Services Inc. (“Maple Bridge Romanian Language Services Inc.”, “we”, “us”, or “our”) collects, uses, discloses, stores, and protects personal information in connection with our Romanian-learning services, including language instruction, tutoring, assessments, registration, communication, website use, and related administrative activities.
We are committed to protecting personal information and handling it in a manner consistent with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, substantially similar provincial privacy laws.
Business information:
- Legal name: Maple Bridge Romanian Language Services Inc.
- Address: 2145 Lawrence Avenue East, Suite 302, Toronto, ON M1R 2Z9, Canada
- Email: [email protected]
- Phone: +1 (416) 782-9643
2. Data Collection and Processing
We collect personal information that is necessary for providing and managing our services. Depending on your interactions with us, this may include:
- Identification and contact information: name, email address, phone number, mailing address, and emergency contact details where applicable.
- Account and registration information: login credentials, class registration details, learning preferences, scheduling information, and attendance records.
- Service-related information: language proficiency level, educational background, lesson progress, assessment results, assignment submissions, and instructor feedback.
- Payment information: billing details, transaction records, and limited payment-related information necessary to process fees. We generally do not store full payment card details unless required by our payment processor.
- Communications: messages, inquiries, support requests, and correspondence with us by email, phone, forms, or other channels.
- Website and technical information: IP address, browser type, device information, cookies, usage logs, and analytics data collected when you use our website.
- Other information you provide: any additional personal information you choose to submit to us in connection with our services.
We collect personal information directly from you where possible. We may also collect information from authorized representatives, payment processors, service providers, or other third parties where permitted or required by law.
We process personal information by collecting, recording, organizing, storing, using, transmitting, and, where necessary, deleting or anonymizing it in accordance with this Privacy Policy.
3. Purpose of Data Processing
We use personal information for the following purposes:
- to provide Romanian-learning services, including lessons, tutoring, assessments, and related educational support;
- to create and manage accounts, enrollments, schedules, and attendance;
- to assess language needs and tailor instruction to learner goals and proficiency levels;
- to communicate with you about classes, updates, reminders, billing, support, and service-related matters;
- to process payments, issue invoices, and manage financial records;
- to administer our website, maintain system functionality, and analyze usage trends;
- to protect against fraud, unauthorized access, misuse, or other security incidents;
- to comply with legal, tax, accounting, and regulatory obligations;
- to improve our services, materials, and customer experience;
- to send marketing or promotional communications, where permitted by law and subject to your preferences;
- to respond to inquiries, requests, complaints, and legal claims.
We limit collection and use to what is necessary for these identified purposes, or for purposes otherwise permitted by law.
4. Legal Basis for Processing
Under Canadian privacy law, we generally process personal information on the basis of your knowledge and consent, subject to legal exceptions and requirements. Depending on the circumstances, our processing may be based on:
- Consent: where you voluntarily provide information or agree to a specific use, such as enrollment, communications, or marketing.
- Contractual necessity: where processing is necessary to deliver the services you request or to take steps at your request before entering into a service arrangement.
- Legal obligation: where processing is required to comply with applicable laws, regulations, court orders, or lawful requests.
- Legitimate business purposes: where processing is reasonable for operational, administrative, security, or service-improvement purposes and does not override your privacy interests.
Where consent is required, it may be express or implied depending on the sensitivity of the information and the circumstances. You may withdraw consent subject to legal and contractual restrictions.
5. Data Sharing and Third Parties
We do not sell personal information. We may share personal information only as necessary and only with the following categories of recipients:
- Service providers: hosting providers, email providers, payment processors, accounting services, analytics providers, customer relationship tools, and IT support providers.
- Instructors and staff: employees, contractors, and tutors who need the information to perform their duties and provide services.
- Professional advisors: lawyers, accountants, auditors, insurers, and consultants where necessary for advice, compliance, or claims handling.
- Authorities and regulators: law enforcement, government agencies, courts, or other parties where disclosure is required or permitted by law.
- Business transactions: in connection with a merger, acquisition, reorganization, financing, or sale of assets, subject to appropriate safeguards.
We require third parties to use personal information only for authorized purposes and to implement reasonable security measures appropriate to the sensitivity of the information. However, third-party practices are governed by their own privacy policies and terms.
6. Data Transfer to Third Countries
Some service providers or technology platforms used by Maple Bridge Romanian Language Services Inc. may be located outside Canada, including in the United States or other jurisdictions. As a result, your personal information may be transferred to, stored in, or accessed from countries outside Canada.
When information is located outside Canada, it may be subject to the laws of those jurisdictions and may be accessible to foreign courts, law enforcement, or regulatory authorities. We take reasonable steps to ensure that any such transfers are protected by contractual, technical, and organizational safeguards appropriate to the sensitivity of the information.
7. Storage Duration
We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required or permitted by law. The retention period depends on the type of information and the context in which it was collected.
- Student and service records: retained for the duration of the relationship and for a reasonable period afterward for administration, continuity of service, and recordkeeping.
- Billing and accounting records: retained for the period required by tax and accounting laws.
- Communications and support records: retained as needed to manage inquiries, disputes, and service history.
- Marketing preferences: retained until you opt out or request removal, subject to legal requirements.
- Website logs and technical data: retained for a limited time for security, analytics, and troubleshooting.
When personal information is no longer required, we will destroy, delete, or anonymize it in a secure manner.
8. User Rights
Subject to applicable law, you may have the following rights regarding your personal information:
- Access: to request confirmation of whether we hold personal information about you and to obtain a copy of that information.
- Rectification: to request correction of inaccurate, incomplete, or outdated personal information.
- Erasure: to request deletion of personal information, subject to legal and contractual limitations.
- Restriction: to request limitation of certain processing in appropriate circumstances.
- Data portability: to request a copy of certain information in a structured, commonly used format where applicable.
- Objection: to object to certain uses of your personal information, including some direct marketing activities.
To exercise any of these rights, please contact us using the details in the Contact Information section. We may need to verify your identity before responding. We will respond within a reasonable period and in accordance with applicable law.
9. Withdrawal of Consent
Where our processing is based on your consent, you may withdraw that consent at any time, subject to legal or contractual restrictions and reasonable notice. Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.
Please note that withdrawing consent for certain information may limit our ability to provide some or all of our services, including registration, lesson delivery, communications, or billing administration.
10. Right to Complain
If you have concerns about our privacy practices, we encourage you to contact us first so that we can attempt to resolve the issue promptly and fairly.
You may also have the right to file a complaint with the Office of the Privacy Commissioner of Canada or, where applicable, the relevant provincial privacy regulator. We will cooperate with any authorized investigation or inquiry.
11. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification. These measures may include:
- access controls and role-based permissions;
- password protection and authentication measures;
- secure storage and transmission practices where appropriate;
- staff confidentiality obligations and privacy training;
- monitoring, backups, and system maintenance;
- periodic review of security procedures.
Although we take reasonable steps to protect personal information, no method of transmission or storage is completely secure. You are also responsible for using appropriate safeguards when communicating with us online.
12. Contact Information
If you have questions, requests, or concerns about this Privacy Policy or our handling of personal information, please contact:
- Maple Bridge Romanian Language Services Inc.
- 2145 Lawrence Avenue East, Suite 302, Toronto, ON M1R 2Z9, Canada
- Email: [email protected]
- Phone: +1 (416) 782-9643
13. Changes to Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, technology, or business operations. When we make material changes, we will post the updated policy on our website and revise the effective date above, and we may provide additional notice where required by law.
We encourage you to review this Privacy Policy periodically to stay informed about how Maple Bridge Romanian Language Services Inc. handles personal information.